Privacy Policy

Welcome to Healthease ("App", "we", "our", or "us").

We are committed to protecting your privacy and ensuring your personal and health-related information is handled responsibly and securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Healthease for doctor consultations and medicine booking.

1. Information We Collect

Personal Information

• Full Name
• Mobile Number
• Email Address
• Date of Birth
• Gender
• Residential Address
• Profile Photograph (Optional)

Health Information

• Medical History
• Current Symptoms
• Allergies
• Prescriptions
• Laboratory Reports
• Consultation History
• Doctor Notes
• Uploaded Medical Documents

Medicine Order Information

• Delivery Address
• Prescription Uploads
• Order History
• Billing Information
• Payment Confirmation

Device & Technical Information

• Device Model
• Operating System
• IP Address
• Device Identifier
• App Version
• Log Files
• Crash Reports
• Usage Analytics

Location Information

With your permission, Healthease may access your location to:

• Find nearby doctors
• Locate nearby pharmacies
• Improve medicine delivery services

Location permission can be disabled anytime from your device settings.

2. How We Use Your Information

• Create and manage your account.
• Schedule doctor consultations.
• Enable video, audio, and chat consultations.
• Process medicine orders.
• Deliver medicines.
• Share prescriptions with pharmacies.
• Send appointment reminders.
• Improve our application.
• Provide customer support.
• Prevent fraud and unauthorized access.
• Comply with legal obligations.

3. Sharing Your Information

We only share information with:

• Healthcare professionals
• Licensed pharmacies
• Diagnostic laboratories
• Delivery partners
• Payment gateway providers
• Cloud service providers
• Government authorities when legally required

4. Data Security

We implement administrative, technical, and organizational safeguards to protect your personal and health information. While we follow industry-standard security practices, no electronic system can be guaranteed to be completely secure.

5. Data Retention

We retain information only as long as necessary to provide healthcare services, fulfill legal obligations, maintain records, resolve disputes, and improve our services.

6. Your Rights

• Access your personal information.
• Correct inaccurate information.
• Delete your account.
• Request deletion of personal data.
• Download a copy of your information.
• Withdraw consent where applicable.

7. Permissions Used

• Camera
• Photos / Storage
• Microphone
• Camera & Microphone
• Location
• Notifications
• Phone

8. Payments

Payments are securely processed through trusted third-party payment providers. Healthease does not store complete card details, UPI PINs, or internet banking credentials.

9. Children's Privacy

Healthease is intended for users aged 18 years and above. Parents or guardians may use the application on behalf of minors where permitted by applicable law.

10. Third-Party Services

Healthease may integrate with payment gateways, SMS services, email providers, analytics tools, cloud hosting services, and video consultation platforms.

11. Cookies & Analytics

We may use cookies, SDKs, and analytics technologies to improve performance, understand usage patterns, and enhance user experience.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be published within the application and become effective immediately unless stated otherwise.

13. Contact Us

14. Consent

By using Healthease, you confirm that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, storage, and sharing of your information as described herein.