Terms & Conditions

Welcome to Healthease ("App", "we", "our", or "us"). These Terms & Conditions govern your access to and use of the Healthease mobile application and its services, including doctor consultations, appointment booking, medicine ordering, and other healthcare-related features.

By accessing or using Healthease, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the application.

1. Eligibility

• You must be at least 18 years of age to create an account and use the services independently.
• If you are under 18 years of age, the application may only be used under the supervision of a parent or legal guardian.
• You agree to provide accurate, complete, and up-to-date information during registration.

2. User Account

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activities performed using your account.
• Updating your account information whenever necessary.

Healthease reserves the right to suspend or terminate accounts found to contain false, misleading, or fraudulent information.

3. Doctor Consultation Services

• Healthease provides a platform to connect users with registered healthcare professionals.
• Doctors are independent medical practitioners and are solely responsible for the medical advice, diagnosis, and treatment they provide.
• Healthease does not practice medicine and is not responsible for medical decisions or outcomes resulting from consultations.
• In case of a medical emergency, immediately contact your nearest emergency medical service or hospital instead of using the application.

4. Appointment Booking

• Appointment availability depends on the doctor's schedule.
• Doctors may reschedule or cancel appointments due to unforeseen circumstances.
• Healthease is not liable for delays, missed appointments, or consultation interruptions caused by internet connectivity or technical issues.

5. Medicine Orders

• Medicine orders are fulfilled by licensed pharmacies, subject to applicable laws.
• Prescription medicines require a valid prescription where required by law.
• Availability of medicines may vary by location and stock.
• Delivery timelines are estimates and may vary due to external factors.

6. Payments

• Consultation fees and medicine payments must be completed using payment methods available within the application.
• Payments are securely processed through third-party payment providers.
• Healthease does not store complete debit card, credit card, or banking credentials.

7. Cancellations and Refunds

• Refund eligibility depends on the applicable Refund & Cancellation Policy.
• Consultation fees may not be refundable once the consultation has started or has been completed.
• Medicine order refunds are subject to applicable pharmacy policies and legal requirements.

8. User Responsibilities

You agree not to:

• Provide false medical information.
• Upload fraudulent or forged prescriptions.
• Misuse or abuse healthcare professionals.
• Attempt unauthorized access to the application or servers.
• Interfere with the operation or security of the application.
• Use the application for unlawful or fraudulent purposes.

9. Intellectual Property

All content within Healthease, including text, graphics, logos, icons, software, designs, trademarks, and other materials, is the property of Healthease or its licensors and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, reproduce, or exploit any content without prior written permission.

10. Privacy

Your use of Healthease is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Third-Party Services

Healthease may integrate with third-party service providers, including:

• Payment gateways
• Pharmacies
• Diagnostic laboratories
• Delivery partners
• SMS and email service providers
• Video consultation providers

Healthease is not responsible for the services, content, or policies of third-party providers.

12. Limitation of Liability

To the maximum extent permitted by law, Healthease shall not be liable for:

• Medical advice provided by independent doctors.
• Incorrect diagnoses or treatment decisions.
• Delays in consultations or medicine delivery.
• Technical interruptions or service outages.
• Loss of data caused by circumstances beyond our reasonable control.
• Any indirect, incidental, special, or consequential damages arising from use of the application.

13. Indemnification

You agree to indemnify and hold harmless Healthease, its directors, employees, affiliates, and partners from any claims, damages, liabilities, losses, or expenses arising from:

• Your misuse of the application.
• Violation of these Terms & Conditions.
• Violation of applicable laws.
• Infringement of third-party rights.

14. Suspension and Termination

Healthease reserves the right to suspend, restrict, or terminate your access to the application without prior notice if you violate these Terms or engage in fraudulent, abusive, or unlawful activities.

15. Modifications

We may modify these Terms & Conditions at any time. Updated versions will be published within the application. Continued use of Healthease after changes become effective constitutes acceptance of the revised Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in the city where the registered office of Healthease is located.

17. Contact Information

18. Acceptance of Terms

By creating an account, accessing, or using Healthease, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.